Tax Masters continued to draft a client's bank account after a letter required (by them)was written to terminate the relationship. No work was ever done by Tax Masters, and no power of attorney was given to TM by the client for TM to represent him. The client gladly paid the initial nonrefundable consultation fee by draft ($550.00), but then wrote and faxed a letter declining their services, as advised by an agent at their 800 number.
After many attempts to reach the company, they offered to "try to review the tapes" where they claim repeated drafts on the client's bank account would have been authorized, but absolutely refused to allow anyone representing the client to hear them. They insisted that the tapes were their property and only they had the right to review their contents.
Beware of any verbal agreement you make with this firm! A red flag is their fee ($3,800 in this case), which they determined with very little information on the work the client's tax problem would require. Indeed, the client hired an independent CPA who resolved it for a $250 fee. Tax Masters, to date, has happily taken $2,100 from the client's account for no services, and is determined to continue collecting the full amount.